Data We Collect and Why We Collect It
When you register, we collect your name, email address, phone number and account credentials. When you add a payment method — whether that is DANA, OVO or GoPay — we record the wallet identifier linked to your account so deposits and withdrawals route correctly. We do
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not store your full e-wallet PIN or password; those stay inside your wallet app. Session data such as device type, browser version and IP address is logged automatically to maintain account security and detect unusual access patterns. If you contact support, the conversation is retained to
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maintain a record of your request and our response. We also set cookies on your browser to keep your session active across pages — you can manage these in your browser settings. Payment transaction records tied to DANA, OVO or GoPay transfers are kept for as
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long as required by our internal compliance process, after which they are deleted from active systems. We do not sell your data to third parties. Where we share data with service providers — such as payment processors handling your GoPay or OVO transfer — those partners
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are bound by the same data-handling obligations we hold ourselves to. This policy applies where our service is available under local law in Indonesia.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.